St.Cyres School
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Official : A Quick Reference Guide for Parents
St Cyres is a large organisation with nearly 1600 students and 150 staff. We attach a great deal of importance to close partnership with parents, want to be approachable and easily accessible.If you need to talk to us or have any concerns it is best to see the person who can answer your specific question straight away.
Often a quick telephone call can nip a problem in the bud. We hope that this information sheet will help you to contact the right person quickly.
You can telephone the school on 029 20 708708 (Penarth) or 029 20 512113 (Dinas Powys). We have a direct dial system which allows you to call some specific extensions. Key numbers are given below. You can also fax us on 029 20 700851 (Penarth) or 029 20 515930 (Dinas Powys), e-mail the school on stcyres@btconnect.com or send a note with your child.
If we need to get back to you, please leave a contact number - preferably not a mobile, as this increases our telephone bills and takes away resources which we would prefer to spend in the classroom.
When is the best time to telephone?
The main switchboard in Penarth is manned from 8.30 a.m. - 5.00 p.m. The receptionist can see whether a teacher is teaching or not, arrange an appointment with a specific member of staff or call you back if the person you need to speak to is not available. She can also advise you who would be the best person to help. Our telephone system in Dinas Powys is manned from 8.30 a.m. – 4.00 p.m. If you have difficulties getting through please telephone the Penarth receptionist who will pass on a message as soon as possible, or transfer you to the relevant extension.
You are more likely to be able to reach teachers between:-
08.30 a.m. - 08.40 a.m.
11.10 a.m. - 11.20 a.m.
12.25 p.m. - 01.20 p.m.
03.35 p.m - 04.00 p.m.
They obviously cannot come to a telephone or see parents when they are teaching.
Outside school hours we have a voicemail system in Penarth and Dinas Powys which is checked regularly. We are also able to offer a limited service during holiday periods.
If you have an urgent problem which cannot wait for an appointment
If you have an urgent problem, a senior member of staff will see you as soon as they are available without an appointment. Although they may not have specific information about your child to hand, they will take whatever urgent action is necessary or investigate the matter and come back to you. Please go to reception on arrival at school. No appointment is necessary and we will try to keep your waiting time to a minimum.
I want to see the Headteacher
Sometimes parents telephone the school requesting an interview with the Headteacher. He is always willing to see parents but will have to refer specific questions to other staff. Please telephone his secretary Mrs Jane Evans in Penarth for an appointment on 029 20 713557.
I have a question about a specific subject
Contact the Head of Department. Please telephone reception in Penarth.
I wish to discuss a matter regarding my child’s general welfare or progress at school
Contact the Head of Year whose name is in your child’s planner
Head of Year 7 - Penarth Tel: 029 20 713550
Head of Year 7 - Dinas Powys Tel: 029 20 516113
Head of Year 8 - Penarth Tel: 029 20 713574
Head of Year 8 - Dinas Powys Tel: 029 20 516116
Head of Year 9 - Penarth Tel: 029 20 713560
Head of Year 9 - Dinas Powys Tel: 029 20 516120
Head of Year 10 - Penarth Tel: 029 20 713561
Head of Year 11 - Penarth Tel: 029 20 713562
Head of 6th Form - Penarth Tel: 029 20 713558
I wish to discuss a health related matter
Please telephone Mrs Phillipa James who is the school first aider and compiles medical lists etc. (via Penarth reception on 029 20 713587 or the Year Tutor).
Please note that Mrs James is not a nurse but she can put you in contact with the School Medical Services.
My child has forgotten his/her lunch/PE kit
Bring it in to reception.
My child is absent from school due to illness
Telephone Mrs Barbara Kennedy on 029 20 713578
I want to buy school uniform
Please telephone the Finance Office in Penarth 029 20 713552
I have a question about external examination entries/results/organisation of examinations
Please telephone Mrs B Barter, Head of Middle School (via the Penarth Office)
I have a question about the curriculum
Contact Mr Hicks, Deputy Headteacher
I have a question about my child’s options
Contact Head of Year in first instance. If necessary he/she will refer the question to the relevant person.
I have a complaint about something that has happened in school
If this relates to a specific lesson, please speak to the Head of Department. If it relates to a pupil (e.g. bullying) please speak to the Head of Year. We will always try to deal with complaints promptly and professionally. However, if you feel that a problem has not been solved please ask to speak to one of the Assistant Headteachers, Deputy Headteachers or the Headteacher.
Change of personal details (address/telephone number etc.)
Penarth or Dinas Powys Reception
I don’t know who to contact
Ask Reception for advice.
